Most employees are allergic when they hear the term “Incident Report” or the dreaded I.R. That instantly brings up pictures of getting disciplinary sanctions. Amusingly enough, as I was doing an ocular visit in one of my client’s restaurants, a waiter dropped a tray and a...
There's an ancient Chinese Proverb which says "The more you sweat in peace, the less you bleed in war." I love this quote because in one line, it says everything you need about preparation. The best time to prepare is when the emergency or the incident hasn't...
What do you do if your favorite employee screws up at work? You want the violation to stop, but you can’t bear to see your employee’s face if you hand out disciplinary procedures. Let’s make it more real with a hypothetical example. Meet Kuya Fred, who has...